Sales Executive

Shenzhen, China

Full-time

Permanent employee

Job Responsibilities

Independently handle and develop assigned C-Customer accounts to increase business share, in alignment with company strategies.
Actively handle account management through proactive engagement and CRM for assigned accounts.
Prepare or finalize quotations in cooperation with BD & Sales.
Engage in active customer relationship management, through customer visits, teams calls, emails, phone calls and other tools available, such as our CRM system.
Collaborate with Sales/Account Manager (AM) to generate new prospect customer and ensure execution of all related activities in targeted market segments following company rules and strategy. Follow-up with all involved departments to win the business.
Support Sales/AM activities to enhance Sales performance and customer satisfaction to grow business, measured by:

1) New Customer Acquisition and Introduction (NCI)
  2) RFQ Handling & Tracking
   3) New Project Introduction (NPI) & Tracking
  4) Enhance conversion of RFQ to NPI to MP

Support Sales for New Customer Development and Account Management proactively by following up all related activities such as handling NDA & contracts, supplier assessment forms, qualifications, enquiries etc.
Support Sales to create new accounts, upgrade accounts and maintain account data of existing accounts in the CRM/ERP system.
Support Sales in ensuring that customer requirements are delivered on time through internal coordination with internal teams and the factory for the entire item life cycle.
Participate in other new business-related meetings (kick off, EQ, …) and provide other departments with customer information, expectations and requirements.
Ensure the maintenance of the item life cycle data in CRM/ERP system accordingly in order to guarantee data quality.
Report conversion rate of new product, performance and trends of delegated accounts.
Ensure strong, collaborative relationships across all departments to enhance operational efficiency and customer satisfaction.
Participate in field travels to customers and customer factory audits/visits with Sales if needed to enhance customer relationships.
Ensure follow-up together with Sales on overdue payments that are escalating from the CS team and maintain updated information in POWER BI.
Perform as a designated backup for Sales/Account Manager during absences, ensuring seamless customer coverage and communication.

Job Requirements

Competencies & Skills:

Excellent customer service orientation delivered in a cost-efficient way.
Strong communication and interpersonal skills with the ability to effectively work with people at all levels.
Good negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus.
Able to work independently and as part of a team in a pro-active, self-motivated, and responsible manner
Strong in organization and priority setting, efficient and with attention to detail and the ability to multitask.
Eager to generate new business with a strong growth mindset.
Good analytical and problem-solving skills to assess and manage complex situations.
Good command of spoken and written English and local language, the knowledge of another foreign language such as Italian, German, Spanish, French will be an advantage.
Proficient in computer skills in Microsoft Office.

Education & Work Experience:

Professional education (function-related), bachelor’s degree or equivalent.
Minimum 3 years of work experience in Sales or customer service function.

About us

With over 35 years of expertise, STARTEAM GLOBAL is an established PCB manufacturer serving the automotive, industrial, telecommunications, energy, consumer, and medical sectors worldwide.

Our production sites in China, Italy, and Thailand, along with offices in Germany, China, Hong Kong SAR, Italy, and the UK, give us a global footprint to deliver fast, customer-focused solutions — from prototypes to mass production.

We build reliable connections — not only in our products but also within our teams and partnerships. As members of the United Nations Global Compact and EcoVadis-rated for sustainability, we are committed to responsible manufacturing and ethical business practices.

As a proud equal opportunity employer, we celebrate diversity and believe the strongest teams are built on honesty, determination, responsibility, and teamwork.

Join STARTEAM GLOBAL and build a career where your expertise drives innovation, your values shape culture, and your growth is supported every step of the way.